Return & Refund Policy
At Choicecoms, we strive to ensure that you are completely satisfied with your purchase. As we specialize in computer spare parts and accessories, we understand the importance of product compatibility, quality, and performance. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
Products may be returned only if they are:
- Defective or damaged upon delivery.
- Incorrect or not as described.
To be eligible for a return:
- The product must be returned in its original packaging with all accessories, manuals, warranty cards, and labels.
- Return requests must be submitted within 7 days after the product has been delivered.
- Products that have been installed, used, modified, or physically damaged are not eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened processors, RAM modules, SSDs, HDDs, and storage devices (for security and data protection reasons).
- Software, license keys, drivers, or downloadable products.
- Products damaged due to improper installation, misuse, mishandling, or power fluctuations.
- Clearance, promotional, or special discount items marked as non-returnable.
3. Refunds
- Once the returned product is received, inspected, and approved, refunds will be processed within 7–10 business days.
- Refunds will be issued using the original payment method whenever possible.
- If a returned product does not meet the return eligibility requirements, it will be returned to the customer at their expense.
4. Replacements
- If you receive a defective, damaged, or incorrect product, you may request a replacement instead of a refund, subject to product availability.
- Replacement requests must be submitted within the same 7-day return period.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- We recommend using a trackable shipping service and retaining the shipping receipt until the return process is completed.
6. Important Information
- Please verify product compatibility (such as motherboard, processor, RAM, storage, and other hardware) before placing your order.
- Products with physical damage, missing accessories, or missing components are not eligible for return or refund.
- Warranty claims made after the return period must be handled according to the manufacturer’s warranty policy.
Contact Us
For any questions regarding returns, refunds, or replacements, please contact our customer support team.